Front integration for Rig
The easiest way to connect Front to Claude and other AI tools
Front is a shared inbox and customer communication platform where teams manage conversations across inboxes, assign them to teammates and tag them by topic.
What Rig syncs from Front
Once connected, Rig models these objects so questions resolve to the right tables and joins:
- Conversations
- Messages
- Inboxes
- Comments
- Tags
- Teammates
- Analytics
How Front connects to Rig
Rig Ingest syncs your Front conversations, messages, inboxes and tags into your warehouse on a schedule. Rig models conversation events and inbox routing so volume, response time and workload questions resolve correctly.
Track conversation volume and top contact reasons
Conversation volume is the count of conversations received in a period, sliced by inbox, tag or teammate. Rig reads Front conversations and tags, so you can see what customers are writing in about, how volume trends, and which inboxes carry the load.
- How many conversations came in last week by inbox?
- What are the top tags this month?
- Show conversation volume by inbox over 90 days
Measure first response and resolution time
First response time is the gap between a conversation arriving and the first teammate reply, and resolution time runs to when it is archived. Rig reads Front messages with timestamps, so you can see median times and which inboxes are slipping.
- What was median first response time last month?
- Which inboxes are slowest to first reply?
- Show time to resolve by tag this quarter
Analyse teammate performance and workload
Rig joins Front conversations, messages and comments to each teammate and inbox, so you can see conversations handled, replies sent, and open backlog per person. That shows where load is uneven across the team.
- How many conversations did each teammate close last week?
- Who has the largest open conversation backlog?
- Show average replies per conversation by teammate
Report on inbox health and assignment
Rig rolls up Front conversations by inbox, status and assignee, so leads can see backlog, unassigned volume and aging conversations in one view. That keeps shared inboxes from quietly building a queue.
- How many conversations are unassigned right now?
- Which inbox has the oldest open conversations?
- Show conversations open longer than three days
Ask your Front data in Claude, ChatGPT or Cursor
Rig serves your Front data to AI assistants over MCP. Once Front is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.
Frequently asked questions
- What Front data does Rig sync?
- Conversations, messages, inboxes, comments, tags, teammates and analytics, including custom fields.
- Can Rig measure response times from Front?
- Yes. Rig reads messages with timestamps, so first response time, time to resolve and teammate workload questions are answered in plain English.
- Can I query Front data in Claude or ChatGPT?
- Yes. Once Front is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.
- How often does Front data refresh?
- Rig Ingest syncs on a schedule you set and tracks schema changes automatically.
Related integrations
Connect Front data to AI tools like Claude
Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust.