What does the Zendesk AI Agents connector sync?

One row per AI agent conversation, with resolution status and tier, channel, language, message counts, triggered replies, use cases and procedures, knowledge sources and labels.

Does it include transcripts?

No. Transcripts are not part of the export.

How far back does the history go?

The export holds nothing before 2024-01-01. Set your start date before the first sync, because moving it earlier later loads nothing older.

Is this the same as Zendesk Support?

No. This is the AI agents - Advanced export, which has its own API and key. Zendesk Support is a separate connector.

Support & success Supported

Zendesk AI Agents integration for Rig

The easiest way to connect Zendesk AI Agents to Claude and other AI tools

Zendesk AI agents, formerly Ultimate.ai, are chatbots that handle customer conversations on messaging, email and voice, and the AI agents - Advanced add-on exports a log of each conversation.

Try Rig Book a demo

What Rig syncs from Zendesk AI Agents

Once connected, Rig models these objects so questions resolve to the right tables and joins:

AI agent conversations
Resolution status and tier
Channels and languages
Triggered replies
Use cases and procedures
Knowledge sources
Labels

How Zendesk AI Agents connects to Rig

Rig Ingest reads the AI agents - Advanced Data Export API and syncs one row per conversation into your warehouse on a schedule. You connect with an organisation API key, your organisation ID, the IDs of your AI agents and your Zendesk subdomain.

Read the step-by-step Zendesk AI Agents setup guide

Measure automated resolution

Automated resolution is the share of conversations your AI agent closes without a human. Rig reads each conversation's resolution status, tier and reasoning, so you can track the rate by agent, channel and language.

Ask Rig

What share of conversations were resolved automatically last month?
How does resolution tier split by channel?
Which AI agent has the lowest automated resolution rate?

Find the use cases that fail

Use cases are the topics an AI agent is built to handle. Rig syncs the use cases and procedures triggered in each conversation, so you can see which ones resolve well and which ones hand over to a person.

Ask Rig

Which use cases are triggered most often?
Which use cases have the lowest resolution rate?
How many conversations triggered a procedure this quarter?

Check how well the knowledge base answers

Knowledge sources are the articles an AI agent draws on to reply. Rig keeps the knowledge response counts and sources on each conversation, so you can see where answers fall back or are not understood.

Ask Rig

How many conversations had a knowledge response error or fallback?
Which knowledge sources are used most often?
Show not-understood message counts by week

Ask your Zendesk AI Agents data in Claude, ChatGPT or Cursor

Rig serves your Zendesk AI Agents data to AI assistants over MCP. Once Zendesk AI Agents is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What does the Zendesk AI Agents connector sync?: One row per AI agent conversation, with resolution status and tier, channel, language, message counts, triggered replies, use cases and procedures, knowledge sources and labels.
Does it include transcripts?: No. Transcripts are not part of the export.
How far back does the history go?: The export holds nothing before 2024-01-01. Set your start date before the first sync, because moving it earlier later loads nothing older.
Is this the same as Zendesk Support?: No. This is the AI agents - Advanced export, which has its own API and key. Zendesk Support is a separate connector.