What Freshchat data does Rig sync?

Conversations with their messages and message parts, users, agents, groups, channels and roles.

Is this the same as Freshdesk?

No. Freshchat has its own API and token. Connect Freshdesk separately if you also use it for tickets.

How long does the first sync take?

On a busy account it can take several nightly runs, because Freshchat has no list of conversations and Rig reaches them through each user. It resumes where it stopped.

Can I query Freshchat data in Claude or ChatGPT?

Yes. Once Freshchat is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.

Support & success Supported

Freshchat integration for Rig

The easiest way to connect Freshchat to Claude and other AI tools

Freshchat is Freshworks' messaging and live chat product, where customers talk to your team on your website and in apps.

Try Rig Book a demo

What Rig syncs from Freshchat

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Conversations
Messages and message parts
Users
Agents
Groups
Channels
Roles

How Freshchat connects to Rig

Rig Ingest syncs your Freshchat conversations with their messages, plus users, agents, groups, channels and roles, into your warehouse on a schedule. You connect with your Freshchat domain and an admin API token.

Read the step-by-step Freshchat setup guide

Understand what customers ask in chat

Chat transcripts hold the plain-language reasons customers get in touch. Rig reads each conversation with its messages and message parts, so you can group conversations by topic and see which questions come up most.

Ask Rig

What are the most common topics in chat conversations this month?
Which questions come up again after a first reply?
How many conversations started on each channel last week?

Measure agent and group workload

Workload is how many conversations each agent and group handles. Rig joins conversations to agents, groups and channels, so you can see how chat volume spreads across the team.

Ask Rig

How many conversations did each group handle last month?
Which agents had the highest message count this week?
Show conversation volume by channel and by day

Profile who uses chat

Chat users are the people who message you. Rig keeps user records next to their conversations, so you can see how often individual users come back and how many conversations each one has.

Ask Rig

Which users started the most conversations this quarter?
How many users chatted for the first time last month?
List users with more than five conversations

Ask your Freshchat data in Claude, ChatGPT or Cursor

Rig serves your Freshchat data to AI assistants over MCP. Once Freshchat is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What Freshchat data does Rig sync?: Conversations with their messages and message parts, users, agents, groups, channels and roles.
Is this the same as Freshdesk?: No. Freshchat has its own API and token. Connect Freshdesk separately if you also use it for tickets.
How long does the first sync take?: On a busy account it can take several nightly runs, because Freshchat has no list of conversations and Rig reaches them through each user. It resumes where it stopped.
Can I query Freshchat data in Claude or ChatGPT?: Yes. Once Freshchat is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.