Gorgias integration for Rig
The easiest way to connect Gorgias to Claude and other AI tools
Gorgias is an ecommerce-focused helpdesk where teams manage tickets, messages and satisfaction surveys with linked store orders alongside the conversation.
What Rig syncs from Gorgias
Once connected, Rig models these objects so questions resolve to the right tables and joins:
- Tickets
- Messages
- Customers
- Tags
- Satisfaction surveys
- Integrations
- Linked ecommerce orders
How Gorgias connects to Rig
Rig Ingest syncs your Gorgias tickets, messages, customers and satisfaction surveys into your warehouse on a schedule, including the ecommerce orders linked to tickets. Rig models ticket events and order links so support and revenue questions resolve together.
Track ticket volume and top contact reasons
Ticket volume is the count of tickets created in a period, broken down by channel, tag or customer. Rig reads Gorgias tickets and tags, so you can see what shoppers are contacting you about, how volume trends, and which order issues drive the most tickets.
- How many tickets were created last week by channel?
- What are the top contact reasons this month?
- Show ticket volume by tag over the last 90 days
Measure first response and resolution time
First response time is the gap between ticket creation and the first agent message, and resolution time runs to when the ticket closes. Rig reads Gorgias tickets and messages with timestamps, so you can see median times and where replies lag during busy periods.
- What was median first response time last month?
- Which channels are slowest to resolve?
- Show resolution time during the holiday peak
Link support tickets to order value
Because Gorgias attaches ecommerce orders to tickets, Rig can join support activity to revenue. That shows which order issues cost the most to support and which high-value customers are contacting you, so you can prioritise accordingly.
- Which order issues generate the most tickets?
- Show ticket volume from customers above 500 lifetime spend
- What is average order value for customers who contact support?
Report on CSAT and agent performance
CSAT is the share of satisfaction surveys rated positively out of all responses. Rig joins Gorgias surveys to tickets and agents, so you can track satisfaction over time, see tickets resolved per agent, and spot where workload or scores need attention.
- What is our satisfaction score this month versus last?
- How many tickets did each agent resolve last week?
- Which agents have the lowest survey scores?
Ask your Gorgias data in Claude, ChatGPT or Cursor
Rig serves your Gorgias data to AI assistants over MCP. Once Gorgias is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.
Frequently asked questions
- What Gorgias data does Rig sync?
- Tickets, messages, Customers, tags, satisfaction surveys, integrations and the ecommerce orders linked to tickets, including custom fields.
- Can Rig link Gorgias tickets to store orders?
- Yes. Rig models the ecommerce orders Gorgias attaches to tickets, so you can join support activity to order value and customer spend.
- Can I query Gorgias data in Claude or ChatGPT?
- Yes. Once Gorgias is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.
- How often does Gorgias data refresh?
- Rig Ingest syncs on a schedule you set and tracks schema changes automatically.
Related integrations
Connect Gorgias data to AI tools like Claude
Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust.