What Richpanel data does Rig sync?

Conversations with their messages (including agents' private notes), CSAT and customer profile, daily report metrics, and agents, teams, tags, channels and tasks.

Why is the first sync slow?

Richpanel cannot list conversations, so Rig fetches each one by its number. On a large helpdesk that can take days, and the load resumes across nightly runs.

Does Rig sync customers as a separate table?

No. The customer profile arrives inside each conversation, because Richpanel only offers customer lookups.

Can I query Richpanel data in Claude or ChatGPT?

Yes. Once Richpanel is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.

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Richpanel integration for Rig

The easiest way to connect Richpanel to Claude and other AI tools

Richpanel is an e-commerce help desk that brings customer conversations, orders and tasks into one inbox for support teams.

Try Rig Book a demo

What Rig syncs from Richpanel

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Conversations
Messages
CSAT
Daily helpdesk metrics
Agents
Teams
Tags
Channels
Tasks

How Richpanel connects to Rig

Rig Ingest syncs your Richpanel conversations with their messages and CSAT, daily report metrics, and your agents, teams, tags, channels and tasks into your warehouse on a schedule. You connect with an API key and choose a reporting timezone.

Read the step-by-step Richpanel setup guide

Review support quality through CSAT

CSAT is the satisfaction score a customer gives a conversation. Rig reads CSAT alongside each conversation and its messages, so you can see which agents, teams and tags go with high and low scores.

Ask Rig

What is average CSAT by team this month?
Which tags have the lowest CSAT?
Show conversations with a low score and the messages in them

Track daily helpdesk performance

Helpdesk metrics are the daily numbers Richpanel reports, such as volume and response measures. Rig stores them per day in your chosen timezone, so you can chart trends without exporting reports.

Ask Rig

How have daily helpdesk metrics trended over the last 90 days?
Which days had the biggest jump in conversation volume?
Compare this week's daily metrics with last week's

See why customers write in

Tags and channels describe the reason and route of each conversation. Rig joins them to conversations and messages, so you can count topics by channel and read the wording customers use.

Ask Rig

Which tags appear most often this quarter?
How does conversation volume split by channel?
What do customers say in conversations with a refund tag?

Ask your Richpanel data in Claude, ChatGPT or Cursor

Rig serves your Richpanel data to AI assistants over MCP. Once Richpanel is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What Richpanel data does Rig sync?: Conversations with their messages (including agents' private notes), CSAT and customer profile, daily report metrics, and agents, teams, tags, channels and tasks.
Why is the first sync slow?: Richpanel cannot list conversations, so Rig fetches each one by its number. On a large helpdesk that can take days, and the load resumes across nightly runs.
Does Rig sync customers as a separate table?: No. The customer profile arrives inside each conversation, because Richpanel only offers customer lookups.
Can I query Richpanel data in Claude or ChatGPT?: Yes. Once Richpanel is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.