What Freshcaller data does Rig sync?

Calls with participants, per-call metrics with tags and event timelines, plus users and teams.

Is this the same as the Freshdesk connector?

No. Freshcaller is a separate product with its own API and key, so it has its own connector.

Will Rig use up my Freshcaller API limit?

Freshcaller limits calls per account each minute, by plan. Rig stays at 80 a minute, below the lowest tier.

How often does Freshcaller data refresh?

Rig Ingest syncs on a schedule you set. Each run re-reads the whole account and updates rows by id.

Support & success Supported

Freshcaller integration for Rig

The easiest way to connect Freshcaller to Claude and other AI tools

Freshcaller is Freshworks' cloud phone system for support and sales teams, with call records and per-call metrics for each agent and team.

Try Rig Book a demo

What Rig syncs from Freshcaller

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Calls
Call participants
Call metrics
Call event timelines
Users
Teams

How Freshcaller connects to Rig

Rig Ingest syncs your Freshcaller calls, call metrics, users and teams into your warehouse on a schedule, using your account domain and an API key. Freshcaller is a separate product from Freshdesk and has its own key.

Read the step-by-step Freshcaller setup guide

Measure call handling by agent and team

Call handling is how calls are answered, who answers them and how long they take. Rig reads calls with their participants and the per-call metrics, so you can compare agents and teams on the same footing.

Ask Rig

How many calls did each team answer this month?
Which agents handled the most calls last week?
Show average call duration by team and week

Follow a call through its event timeline

A call's event timeline is the sequence of steps it went through, such as ringing, queuing and answering. Rig lands the timeline next to the call, so you can see where calls wait and where they drop.

Ask Rig

Where do calls spend the most time before they are answered?
Which calls had more than one transfer?
Show the event timeline for a single call

Tag and compare call outcomes

Call tags are the labels attached to a call's metrics. Rig keeps them in a child table, so you can count outcomes by tag and break them down by agent or team.

Ask Rig

What are the most common call tags this quarter?
Show tag counts by team
Which tags rose the most week on week?

Ask your Freshcaller data in Claude, ChatGPT or Cursor

Rig serves your Freshcaller data to AI assistants over MCP. Once Freshcaller is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What Freshcaller data does Rig sync?: Calls with participants, per-call metrics with tags and event timelines, plus users and teams.
Is this the same as the Freshdesk connector?: No. Freshcaller is a separate product with its own API and key, so it has its own connector.
Will Rig use up my Freshcaller API limit?: Freshcaller limits calls per account each minute, by plan. Rig stays at 80 a minute, below the lowest tier.
How often does Freshcaller data refresh?: Rig Ingest syncs on a schedule you set. Each run re-reads the whole account and updates rows by id.