Yes, and once it is in the warehouse NPS joins to customer and order history, so it can be tested against repeat behaviour rather than reported on its own.

What do I need to connect Reviews.io?

API credentials from your Reviews.io account.

Can I compare Reviews.io with other review sources?

Yes. If you also collect reviews elsewhere, Rig can sync both and model them together so ratings are comparable across sources.

Support & success Supported

Reviews.io integration for Rig

The easiest way to connect Reviews.io to Claude and other AI tools

Reviews.io collects company and product reviews, NPS scores and customer questions for ecommerce and service businesses.

Try Rig Book a demo

What Rig syncs from Reviews.io

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Company reviews
Product reviews
Replies
NPS scores
Questions and answers
Review invitations
Surveys
Unsubscribes

How Reviews.io connects to Rig

Give Rig your Reviews.io API credentials. Rig syncs company and product reviews with their replies and NPS, plus Q&A, review invitations, surveys and unsubscribes, so the whole feedback programme is queryable rather than just the reviews that got published.

Measure the invitation funnel, not just the reviews

Most review programmes are judged on how many reviews arrive, which hides the part you control. Rig syncs invitations alongside reviews, so you can see how many were sent, how many converted, and where in the funnel the drop happens.

Ask Rig

What percentage of review invitations result in a review?
How does response rate vary by product or order value?
Has our invitation conversion rate changed since we altered the timing?

Track NPS against actual behaviour

NPS is usually reported as a single number with nothing attached. In the warehouse, scores join to the customers who gave them, so you can check whether promoters really do repeat and refer more, rather than assuming it.

Ask Rig

Do promoters have higher repeat purchase rates than detractors?
What is lifetime value by NPS band?
Which products produce the most detractors?

Close the loop on negative feedback

Reviews come with replies, and unsubscribes tell you who has stopped wanting to hear from you. Together they show whether negative feedback is being answered and whether the answer changed anything, which is a question about process rather than about sentiment.

Ask Rig

What share of negative reviews received a reply, and how quickly?
Do customers who got a reply to a bad review buy again?
Which issues generate the most unsubscribes?

Ask your Reviews.io data in Claude, ChatGPT or Cursor

Rig serves your Reviews.io data to AI assistants over MCP. Once Reviews.io is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What does Rig sync from Reviews.io?: Company and product reviews with their replies and NPS, plus Q&A, review invitations, surveys and unsubscribes.
Does it include NPS?: Yes, and once it is in the warehouse NPS joins to customer and order history, so it can be tested against repeat behaviour rather than reported on its own.
What do I need to connect Reviews.io?: API credentials from your Reviews.io account.
Can I compare Reviews.io with other review sources?: Yes. If you also collect reviews elsewhere, Rig can sync both and model them together so ratings are comparable across sources.