What Freshdesk data does Rig sync?

Tickets (including spam and deleted), conversations, contacts, companies, agents, groups, satisfaction ratings, surveys, the knowledge base, forums and helpdesk configuration such as SLA policies and automations.

Which API key should I use?

Use an admin agent's key. A key carries the permissions of its agent, and an admin's key reads everything Rig syncs.

Will the sync use up our Freshdesk API limit?

Freshdesk's limits are per minute for the whole account and are shared with your own agents and integrations. Rig honours the retry delay Freshdesk sends, so it slows down when the limit is reached.

Can I query Freshdesk data in Claude or ChatGPT?

Yes. Once Freshdesk is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.

Support & success Supported

Freshdesk integration for Rig

The easiest way to connect Freshdesk to Claude and other AI tools

Freshdesk is Freshworks' help desk platform, where support teams manage tickets, contacts, knowledge base articles and service level agreements.

Try Rig Book a demo

What Rig syncs from Freshdesk

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Tickets
Conversations
Contacts
Companies
Agents and groups
Satisfaction ratings and surveys
Knowledge base articles
Forums
SLA policies and automations

How Freshdesk connects to Rig

Rig Ingest syncs your Freshdesk tickets and conversations, contacts, companies, surveys, knowledge base and helpdesk configuration into your warehouse on a schedule. You connect with your helpdesk domain and an admin agent's API key.

Read the step-by-step Freshdesk setup guide

Track ticket volume and resolution

Ticket volume is how many requests arrive and how quickly they close. Rig reads tickets with their stats and custom fields, including spam and deleted tickets, so you can see volume, backlog and resolution by group, product and agent.

Ask Rig

How many tickets did we open and close each week this quarter?
Which groups have the oldest open tickets?
What share of tickets are spam?

Watch satisfaction and survey results

Satisfaction ratings are the scores customers give after a ticket closes. Rig syncs ratings, surveys and advanced survey responses, so you can link scores to the ticket, agent and company behind them.

Ask Rig

What is the average satisfaction rating by agent this month?
Which companies gave the lowest ratings last quarter?
Show survey responses next to ticket resolution time

Check SLA setup against real tickets

Service level agreements set how fast tickets should be answered. Rig syncs SLA policies, business hours, ticket fields and automations as well as tickets, so you can compare the rules you configured with what happened.

Ask Rig

Which SLA policies cover the most tickets?
How many tickets breached first response time last month?
List the automations that run on ticket creation

Find gaps in the knowledge base

The knowledge base is the set of help articles customers can read. Rig syncs solution categories, folders and articles, so you can compare what is published with the topics tickets keep raising.

Ask Rig

Which articles have not been updated this year?
What ticket topics have no matching article?
How many articles sit in each category?

Ask your Freshdesk data in Claude, ChatGPT or Cursor

Rig serves your Freshdesk data to AI assistants over MCP. Once Freshdesk is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

What Freshdesk data does Rig sync?: Tickets (including spam and deleted), conversations, contacts, companies, agents, groups, satisfaction ratings, surveys, the knowledge base, forums and helpdesk configuration such as SLA policies and automations.
Which API key should I use?: Use an admin agent's key. A key carries the permissions of its agent, and an admin's key reads everything Rig syncs.
Will the sync use up our Freshdesk API limit?: Freshdesk's limits are per minute for the whole account and are shared with your own agents and integrations. Rig honours the retry delay Freshdesk sends, so it slows down when the limit is reached.
Can I query Freshdesk data in Claude or ChatGPT?: Yes. Once Freshdesk is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.