Does Rig sync Gainsight custom objects?

Yes. Rig introspects your tenant's schema at sync time, so custom objects and custom fields come across without being mapped individually.

Which Gainsight version is supported?

Gainsight Customer Success, the NXT platform.

What do I need to connect Gainsight?

Your Gainsight domain, a client ID and secret, and an access key.

Can I combine Gainsight with CRM data?

Yes, and it is usually the point. Once Gainsight, Salesforce or HubSpot, billing and product usage share a warehouse, an account has one picture instead of four partial ones.

CRM Supported

Gainsight integration for Rig

The easiest way to connect Gainsight to Claude and other AI tools

Gainsight is a customer success platform where CS teams track account health, run playbooks and manage renewal and expansion risk.

Try Rig Book a demo

What Rig syncs from Gainsight

Once connected, Rig models these objects so questions resolve to the right tables and joins:

Companies
Relationships
People
CTAs
Success plans
Custom objects

How Gainsight connects to Rig

Rig authenticates against your Gainsight NXT tenant and introspects its schema at sync time, so your custom objects and fields come across without being configured one at a time. Companies, relationships, people, CTAs and success plans land in the warehouse with all their fields.

Test whether health scores predict churn

Health scores are trusted or ignored largely on instinct, because nobody checks them against outcomes. With Gainsight beside billing and product usage in the warehouse, you can measure whether accounts flagged at risk actually churned, and how far ahead the signal fired.

Ask Rig

Did accounts marked at risk last quarter actually churn?
How many days before churn does health score start dropping?
Which health score components predict renewal best?

See CS activity against revenue outcomes

CTAs and success plans record what the CS team did. Joined to renewals and expansion, they show what that work returned, so coverage decisions can be made on evidence rather than on account size alone.

Ask Rig

Do accounts with active success plans renew at a higher rate?
Which CTA types most often precede expansion?
What is the renewal rate for accounts with no CS touch this quarter?

Bring product usage into the account picture

Gainsight holds the CS view and your product database holds behaviour. Together they answer the question CS teams actually need: which accounts have gone quiet in the product, regardless of what the last call suggested.

Ask Rig

Which high-value accounts have declining product usage?
Where does health score disagree with actual usage?
Which accounts are up for renewal with low engagement?

Ask your Gainsight data in Claude, ChatGPT or Cursor

Rig serves your Gainsight data to AI assistants over MCP. Once Gainsight is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.

Frequently asked questions

Does Rig sync Gainsight custom objects?: Yes. Rig introspects your tenant's schema at sync time, so custom objects and custom fields come across without being mapped individually.
Which Gainsight version is supported?: Gainsight Customer Success, the NXT platform.
What do I need to connect Gainsight?: Your Gainsight domain, a client ID and secret, and an access key.
Can I combine Gainsight with CRM data?: Yes, and it is usually the point. Once Gainsight, Salesforce or HubSpot, billing and product usage share a warehouse, an account has one picture instead of four partial ones.