Intercom integration for Rig
The easiest way to connect Intercom to Claude and other AI tools
Intercom is a customer messaging and support platform where teams handle conversations, route them to teams and admins, and collect ratings.
What Rig syncs from Intercom
Once connected, Rig models these objects so questions resolve to the right tables and joins:
- Conversations
- Conversation parts
- Contacts
- Companies
- Tags
- Teams
- Admins
- Ratings
How Intercom connects to Rig
Rig Ingest syncs your Intercom conversations, parts, contacts and ratings into your warehouse on a schedule. Rig models conversation parts and team routing so volume, response time and satisfaction questions resolve correctly.
Track conversation volume and top contact reasons
Conversation volume is the count of conversations opened in a period, sliced by tag, team or company. Rig reads Intercom conversations and tags, so you can see what customers are contacting you about, how volume trends, and which topics are rising.
- How many conversations were opened last week by tag?
- What are the top contact reasons this month?
- Show conversation volume by team over 90 days
Measure first response and resolution time
First response time is the gap between a conversation opening and the first admin reply, and resolution time runs to when it is closed. Rig reads Intercom conversation parts with timestamps, so you can see median times and where replies lag.
- What was median first response time last month?
- Which teams are slowest to first reply?
- Show time to close by conversation tag this quarter
Report on CSAT and conversation ratings
CSAT is the share of rated conversations scored positively out of all ratings collected. Rig joins Intercom ratings to conversations and admins, so you can track satisfaction over time and see which topics or admins drive low scores.
- What is our conversation rating average this month?
- Which admins have the lowest ratings?
- What tags appear most on poorly-rated conversations?
Analyse admin performance and workload
Rig joins Intercom conversations and parts to each admin and team, so you can see conversations handled, replies sent, and open backlog per person. That shows where load is uneven across the support team.
- How many conversations did each admin close last week?
- Who has the largest open conversation backlog?
- Show average replies per conversation by admin
Ask your Intercom data in Claude, ChatGPT or Cursor
Rig serves your Intercom data to AI assistants over MCP. Once Intercom is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL.
Frequently asked questions
- What Intercom data does Rig sync?
- Conversations, conversation parts, Contacts, Companies, tags, teams, admins and ratings, including custom attributes.
- Can Rig measure response times from Intercom?
- Yes. Rig reads conversation parts with timestamps, so first response time, time to close and admin workload questions are answered in plain English.
- Can I query Intercom data in Claude or ChatGPT?
- Yes. Once Intercom is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP.
- How often does Intercom data refresh?
- Rig Ingest syncs on a schedule you set and tracks schema changes automatically.
Related integrations
Connect Intercom data to AI tools like Claude
Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust.