Product Terms & Conditions
Looking for the terms covering our website? See our website Terms & Conditions.
Agreement and acceptance
These Product Terms govern your access to and use of the Rig product (the "Service"), the AI-powered data context and automation platform. They are separate from our website Terms & Conditions, which cover your use of rig.so. Your contracting party depends on where you are located: Rig Intelligence Ltd (registered in England and Wales, Companies House no. 17037859, registered office Shoreditch Exchange, Gorsuch Place, London E2 8JF) for customers in the UK and EEA, and Rig Intelligence Inc. for customers in the United States. In these Terms, "Rig", "we", and "us" refer to the applicable entity. If you have entered into a separate signed agreement with Rig (such as a master services agreement or order form), that agreement governs and prevails over these Terms to the extent of any conflict.
The Service
Rig provides a platform that connects to your data sources, structures your data, and surfaces insights and automations. The features, usage limits, and any service levels available to you are as described in your order form or plan. We may improve, change, or discontinue features over time; we will not materially reduce the core functionality of a paid subscription during its term without notice.
Accounts and access
You are responsible for the accounts and credentials used to access the Service, for the activity of your authorised users, and for keeping credentials secure. You must ensure your users comply with these Terms. You agree not to use the Service unlawfully, to interfere with its security or normal operation, to reverse-engineer it except as permitted by law, or to use it to store or transmit malicious code or to infringe the rights of others.
Your responsibilities and data
You are the controller of the data you connect to or load into the Service, and you are responsible for having a lawful basis and any necessary notices, consents, or rights for that data. Rig processes that data as your processor, only to provide the Service and on your instructions. Our processing of personal data is described in our Product Privacy Policy, and where applicable is governed by a data processing agreement (DPA) available to customers.
Customer data and confidentiality
As between you and Rig, you retain all rights in your data. You grant Rig the limited right to process your data to provide and support the Service. Each party will protect the other's confidential information and use it only as needed under these Terms. We will not access your data except as necessary to provide, secure, and support the Service, or as required by law.
Intellectual property
The Service, including all software, models, interfaces, documentation, and the Rig name and logos, is owned by Rig or its licensors and protected by applicable laws. Subject to these Terms, we grant you a non-exclusive, non-transferable right to use the Service during your subscription. We may use aggregated, de-identified data that does not identify you or any individual to operate and improve the Service.
Fees and subscription
Where the Service is provided on a paid basis, fees, billing frequency, and the subscription term are set out in your order form or plan. Unless your agreement says otherwise, fees are non-refundable and exclude applicable taxes. We may suspend access for non-payment after notice.
Disclaimer of warranties
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Rig disclaims all warranties, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. Outputs and insights generated by the Service are provided to assist you and should be reviewed before you rely on them; they are not professional advice.
Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Each party's aggregate liability arising out of or in connection with the Service will not exceed the cap set out in your signed agreement, or, if none, the fees paid by you for the Service in the twelve months before the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
Term and termination
These Terms apply for as long as you use the Service. Either party may terminate as set out in your agreement, or, where there is no signed agreement, on reasonable notice. We may suspend or terminate access if you materially breach these Terms. On termination, your right to use the Service ends and we will delete or return your data in line with your agreement and our Product Privacy Policy, unless retention is legally required.
Governing law
These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, regardless of your location or contracting entity.
Changes to these terms
We may update these Terms from time to time. We will update the "last updated" date at the top of these Terms, and for material changes we will surface a notice or notify customers as appropriate. Continued use of the Service after a change means you accept the updated Terms.
Contact
Questions or concerns about these Terms can be sent to info[at]rig[dot]so.