---
title: "AI fraud analyst — Tier 2/3 case automation — Rig"
description: "Tier 1 fraud is automated; Tier 2/3 cases still take hours. Rig gives fraud teams an AI analyst with governed access to transaction and customer data."
canonical: "https://rig.so/uses/fraud"
format: markdown
---

# Tier 1 fraud is automated. Tier 2/3 cases still take hours

## Rig gives investigators AI-assisted case management, so complex cases close in minutes rather than days

Input

User ID:13242

Investigate

→

Rig agent reasoning

Pull transaction history

Cross-reference patterns

22 queries, 8 tables

Compile evidence pack

→

Output & actions

7 anomalous patterns, $84k total

Evidence pack + escalation to compliance team

4 min

per complex case vs 3 hrs

$84k

Flagged in one investigation

60x

Faster case resolution

## See how Rig handles a tier 2 dispute investigation

From case ID to structured evidence pack, with no analyst required.

Rig Agent Outputs

Credit Dispute ID Theft Assessmentv1User ID: **14457727**

Select Workflow

Credit Dispute ID Theft Assessment50

Fraud Agent21

CS Conversation Quality Review3

Weekly Active Users8

Enter User ID

User ID

v1

▶ Run

Agent working...

Checking ID match✓

Reviewing logs✓

Finding transactions✓

Reading SOP✓

Case Overviewcompleted

User ID:14457727

Fraud Score:+12

Ruling:RECOMMEND BAN

**Rationale:** PII mismatch, device anomaly & rapid transaction pattern. Recommend immediate suspension.

Fraud Indicators (4)

1. PII MismatchPRO+4

Name/DOB mismatch across KYC and Plaid data

2. Device AnomalyPRO+3

Emulator signatures detected

3. Velocity TriggerPRO+3

12 txns in 2 hours, above threshold

4. IP GeolocationPRO+2

IP inconsistent with registered address

Evidence681 records

User Profile

user\_id14457727

first\_nameJosh

last\_nameValentine

Card Data

card\_stateclosed

balance$0

Device Log

deviceemulator

fingerprintanomalous

Select WorkflowTriggerResearchReport

### See Rig in action

## Common questions

What fraud work does Rig actually automate?

Rig targets the manual analyst work on complex Tier 2/3 cases, pulling transaction history, cross-referencing patterns across multiple tables, and compiling an evidence pack, the steps that take an investigator around three hours. Your Tier 1 rules-based screening stays where it is; Rig handles the data-heavy investigation that sits on top of it.

How does Rig keep transaction and customer data governed?

Every query runs through role-based access control, sandbox SQL validation, and a full audit log. Investigators, and any AI tool connected via MCP, only see the data they're permissioned for, and every action Rig takes is recorded for review.

Does Rig replace my fraud analysts?

No. Rig does the data gathering and evidence assembly, then escalates to a human with a structured case and a recommendation. Analysts keep the judgment calls, and Rig just removes the hours of manual querying that come before them.

How quickly can a fraud team get value from Rig?

Rig can run a same-day proof of concept on one painful workflow. Complex cases that used to take around three hours close in roughly four minutes, and most teams are live in weeks, not months.

## Ready to clear your tier 2/3 backlog?

[Book a demo](https://rig.so/book-demo)

---

- [This page as HTML](https://rig.so/uses/fraud)
- [Site map for language models](https://rig.so/llms.txt)
- [API and agent documentation](https://rig.so/developers)