--- title: "Zendesk Integration for Rig: Query Zendesk Data in Plain English" description: "Connect Zendesk to Rig and query your Zendesk data in plain English, or ask it in Claude, ChatGPT and Cursor. Governed, validated answers from your warehouse." canonical: "https://rig.so/integrations/zendesk" format: markdown --- Browse integrations ![Zendesk logo](https://img.logo.dev/zendesk.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=112&format=png&retina=true) Support & success Supported # Zendesk integration for Rig ## The easiest way to connect Zendesk to Claude and other AI tools Zendesk is a customer support platform where teams manage tickets, conversations, SLAs and satisfaction ratings across email, chat and help centre. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) ## What Rig syncs from Zendesk Once connected, Rig models these objects so questions resolve to the right tables and joins: - Tickets - Ticket events and audits - Users - Organizations - Comments - Satisfaction ratings - SLA policies - Groups - Tags ## How Zendesk connects to Rig Rig Ingest syncs your Zendesk tickets, audits, users and satisfaction ratings into your warehouse on a schedule. Rig models ticket events and SLA policies so volume, response time and CSAT questions resolve correctly. [Read the step-by-step Zendesk setup guide](https://rig.so/guides/connect-zendesk) ## Track ticket volume and trends over time Ticket volume is the count of tickets created in a period, broken down by channel, group, tag or organization. Rig reads Zendesk tickets and their timestamps, so you can see how volume moves week over week, spot spikes, and tie them back to releases or incidents. Ask Rig - How many tickets were created last week by channel? - Which tags are growing fastest month over month? - Show ticket volume by group over the last 90 days ## Measure first response and resolution time against SLA First response time is the gap between ticket creation and the first agent reply, and resolution time runs to when the ticket is solved. Rig reads Zendesk ticket events and SLA policies, so you can see median times, SLA breach rate, and which queues are slipping. Ask Rig - What was median first response time last month? - Which groups breach their SLA most often? - Show resolution time by priority this quarter ## Report on CSAT and satisfaction trends CSAT is the share of rated tickets marked good out of all ratings received. Rig joins Zendesk satisfaction ratings to tickets and agents, so you can track CSAT over time, see which reasons drive bad ratings, and compare scores by team. Ask Rig - What is our CSAT score this month versus last? - Which agents have the lowest satisfaction ratings? - What tags appear most on bad-rated tickets? ## Analyse agent performance and workload Rig joins Zendesk tickets, comments and groups to each agent, so you can see tickets solved, replies sent, and open backlog per person. That shows where workload is uneven and who needs support, without exporting agent reports. Ask Rig - How many tickets did each agent solve last week? - Who has the largest open ticket backlog? - Show average replies per ticket by agent ## Ask your Zendesk data in Claude, ChatGPT or Cursor Rig serves your Zendesk data to AI assistants over MCP. Once Zendesk is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL. - [Claude](https://rig.so/integrations/claude) - [Claude Code](https://rig.so/integrations/claude-code) - [Cursor](https://rig.so/integrations/cursor) - [ChatGPT](https://rig.so/integrations/chatgpt) - [Codex](https://rig.so/integrations/codex) - [Gemini](https://rig.so/integrations/gemini) ## Frequently asked questions What Zendesk data does Rig sync? Tickets, ticket events and audits, Users, Organizations, comments, satisfaction ratings, SLA policies, groups and tags, including custom fields. Can Rig measure SLA and response times from Zendesk? Yes. Rig reads ticket events and SLA policies, so first response, resolution time and breach rate questions are answered in plain English. Can I query Zendesk data in Claude or ChatGPT? Yes. Once Zendesk is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP. How often does Zendesk data refresh? Rig Ingest syncs on a schedule you set and tracks schema and custom field changes automatically. ## Related integrations [![Front logo](https://img.logo.dev/front.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FrontConversation volume, response time and team workload analytics from Front.](https://rig.so/integrations/front)[![Gorgias logo](https://img.logo.dev/gorgias.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)GorgiasTicket, satisfaction and order-linked support analytics from Gorgias.](https://rig.so/integrations/gorgias)[![Intercom logo](https://img.logo.dev/intercom.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)IntercomConversation volume, response time and CSAT analytics from Intercom.](https://rig.so/integrations/intercom)[![Okendo logo](https://img.logo.dev/okendo.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)OkendoProduct reviews and ratings joined to the products and orders behind them.](https://rig.so/integrations/okendo)[![Reviews.io logo](https://img.logo.dev/reviews.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)Reviews.ioCompany and product reviews, NPS, Q&A and invitations in one place.](https://rig.so/integrations/reviews-io)[![Trustpilot logo](https://img.logo.dev/trustpilot.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)TrustpilotReview volume, rating trends and response-rate analytics from Trustpilot.](https://rig.so/integrations/trustpilot) ## Connect Zendesk data to AI tools like Claude Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) --- - [This page as HTML](https://rig.so/integrations/zendesk) - [Site map for language models](https://rig.so/llms.txt) - [API and agent documentation](https://rig.so/developers)