--- title: "Richpanel Integration for Rig: Query Richpanel Data in Plain English" description: "Connect Richpanel to Rig and query your Richpanel data in plain English, or ask it in Claude, ChatGPT and Cursor. Governed, validated answers from your warehouse." canonical: "https://rig.so/integrations/richpanel" format: markdown --- Browse integrations ![Richpanel logo](https://img.logo.dev/richpanel.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=112&format=png&retina=true) Support & success Supported # Richpanel integration for Rig ## The easiest way to connect Richpanel to Claude and other AI tools Richpanel is an e-commerce help desk that brings customer conversations, orders and tasks into one inbox for support teams. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) ## What Rig syncs from Richpanel Once connected, Rig models these objects so questions resolve to the right tables and joins: - Conversations - Messages - CSAT - Daily helpdesk metrics - Agents - Teams - Tags - Channels - Tasks ## How Richpanel connects to Rig Rig Ingest syncs your Richpanel conversations with their messages and CSAT, daily report metrics, and your agents, teams, tags, channels and tasks into your warehouse on a schedule. You connect with an API key and choose a reporting timezone. [Read the step-by-step Richpanel setup guide](https://rig.so/guides/connect-richpanel) ## Review support quality through CSAT CSAT is the satisfaction score a customer gives a conversation. Rig reads CSAT alongside each conversation and its messages, so you can see which agents, teams and tags go with high and low scores. Ask Rig - What is average CSAT by team this month? - Which tags have the lowest CSAT? - Show conversations with a low score and the messages in them ## Track daily helpdesk performance Helpdesk metrics are the daily numbers Richpanel reports, such as volume and response measures. Rig stores them per day in your chosen timezone, so you can chart trends without exporting reports. Ask Rig - How have daily helpdesk metrics trended over the last 90 days? - Which days had the biggest jump in conversation volume? - Compare this week's daily metrics with last week's ## See why customers write in Tags and channels describe the reason and route of each conversation. Rig joins them to conversations and messages, so you can count topics by channel and read the wording customers use. Ask Rig - Which tags appear most often this quarter? - How does conversation volume split by channel? - What do customers say in conversations with a refund tag? ## Ask your Richpanel data in Claude, ChatGPT or Cursor Rig serves your Richpanel data to AI assistants over MCP. Once Richpanel is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL. - [Claude](https://rig.so/integrations/claude) - [Claude Code](https://rig.so/integrations/claude-code) - [Cursor](https://rig.so/integrations/cursor) - [ChatGPT](https://rig.so/integrations/chatgpt) - [Codex](https://rig.so/integrations/codex) - [Gemini](https://rig.so/integrations/gemini) ## Frequently asked questions What Richpanel data does Rig sync? Conversations with their messages (including agents' private notes), CSAT and customer profile, daily report metrics, and agents, teams, tags, channels and tasks. Why is the first sync slow? Richpanel cannot list conversations, so Rig fetches each one by its number. On a large helpdesk that can take days, and the load resumes across nightly runs. Does Rig sync customers as a separate table? No. The customer profile arrives inside each conversation, because Richpanel only offers customer lookups. Can I query Richpanel data in Claude or ChatGPT? Yes. Once Richpanel is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP. ## Related integrations [![Aircall logo](https://img.logo.dev/aircall.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)AircallCall volume, tags and agent activity from your Aircall phone system.](https://rig.so/integrations/aircall)[![Freshcaller logo](https://img.logo.dev/freshcaller.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FreshcallerCall records, metrics and event timelines from Freshcaller.](https://rig.so/integrations/freshcaller)[![Freshchat logo](https://img.logo.dev/freshchat.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FreshchatChat conversations, messages and agent data from Freshchat.](https://rig.so/integrations/freshchat)[![Freshdesk logo](https://img.logo.dev/freshdesk.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FreshdeskTickets, satisfaction scores, SLA setup and the knowledge base from Freshdesk.](https://rig.so/integrations/freshdesk)[![Front logo](https://img.logo.dev/front.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FrontConversation volume, response time and team workload analytics from Front.](https://rig.so/integrations/front)[![Gorgias logo](https://img.logo.dev/gorgias.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)GorgiasTicket, satisfaction and customer support analytics from Gorgias.](https://rig.so/integrations/gorgias) ## Connect Richpanel data to AI tools like Claude Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) --- - [This page as HTML](https://rig.so/integrations/richpanel) - [Site map for language models](https://rig.so/llms.txt) - [API and agent documentation](https://rig.so/developers)