--- title: "Intercom Integration for Rig: Query Intercom Data in Plain English" description: "Connect Intercom to Rig and query your Intercom data in plain English, or ask it in Claude, ChatGPT and Cursor. Governed, validated answers from your warehouse." canonical: "https://rig.so/integrations/intercom" format: markdown --- Browse integrations ![Intercom logo](https://img.logo.dev/intercom.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=112&format=png&retina=true) Support & success Supported # Intercom integration for Rig ## The easiest way to connect Intercom to Claude and other AI tools Intercom is a customer messaging and support platform where teams handle conversations, route them to teams and admins, and collect ratings. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) ## What Rig syncs from Intercom Once connected, Rig models these objects so questions resolve to the right tables and joins: - Conversations - Conversation parts - Contacts - Companies - Tags - Teams - Admins - Ratings ## How Intercom connects to Rig Rig Ingest syncs your Intercom conversations, parts, contacts and ratings into your warehouse on a schedule. Rig models conversation parts and team routing so volume, response time and satisfaction questions resolve correctly. ## Track conversation volume and top contact reasons Conversation volume is the count of conversations opened in a period, sliced by tag, team or company. Rig reads Intercom conversations and tags, so you can see what customers are contacting you about, how volume trends, and which topics are rising. Ask Rig - How many conversations were opened last week by tag? - What are the top contact reasons this month? - Show conversation volume by team over 90 days ## Measure first response and resolution time First response time is the gap between a conversation opening and the first admin reply, and resolution time runs to when it is closed. Rig reads Intercom conversation parts with timestamps, so you can see median times and where replies lag. Ask Rig - What was median first response time last month? - Which teams are slowest to first reply? - Show time to close by conversation tag this quarter ## Report on CSAT and conversation ratings CSAT is the share of rated conversations scored positively out of all ratings collected. Rig joins Intercom ratings to conversations and admins, so you can track satisfaction over time and see which topics or admins drive low scores. Ask Rig - What is our conversation rating average this month? - Which admins have the lowest ratings? - What tags appear most on poorly-rated conversations? ## Analyse admin performance and workload Rig joins Intercom conversations and parts to each admin and team, so you can see conversations handled, replies sent, and open backlog per person. That shows where load is uneven across the support team. Ask Rig - How many conversations did each admin close last week? - Who has the largest open conversation backlog? - Show average replies per conversation by admin ## Ask your Intercom data in Claude, ChatGPT or Cursor Rig serves your Intercom data to AI assistants over MCP. Once Intercom is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL. - [Claude](https://rig.so/integrations/claude) - [Claude Code](https://rig.so/integrations/claude-code) - [Cursor](https://rig.so/integrations/cursor) - [ChatGPT](https://rig.so/integrations/chatgpt) - [Codex](https://rig.so/integrations/codex) - [Gemini](https://rig.so/integrations/gemini) ## Frequently asked questions What Intercom data does Rig sync? Conversations, conversation parts, Contacts, Companies, tags, teams, admins and ratings, including custom attributes. Can Rig measure response times from Intercom? Yes. Rig reads conversation parts with timestamps, so first response time, time to close and admin workload questions are answered in plain English. Can I query Intercom data in Claude or ChatGPT? Yes. Once Intercom is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP. How often does Intercom data refresh? Rig Ingest syncs on a schedule you set and tracks schema changes automatically. ## Related integrations [![Front logo](https://img.logo.dev/front.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FrontConversation volume, response time and team workload analytics from Front.](https://rig.so/integrations/front)[![Gorgias logo](https://img.logo.dev/gorgias.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)GorgiasTicket, satisfaction and order-linked support analytics from Gorgias.](https://rig.so/integrations/gorgias)[![Okendo logo](https://img.logo.dev/okendo.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)OkendoProduct reviews and ratings joined to the products and orders behind them.](https://rig.so/integrations/okendo)[![Reviews.io logo](https://img.logo.dev/reviews.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)Reviews.ioCompany and product reviews, NPS, Q&A and invitations in one place.](https://rig.so/integrations/reviews-io)[![Trustpilot logo](https://img.logo.dev/trustpilot.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)TrustpilotReview volume, rating trends and response-rate analytics from Trustpilot.](https://rig.so/integrations/trustpilot)[![Zendesk logo](https://img.logo.dev/zendesk.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)ZendeskTicket volume, SLA and CSAT analytics from your Zendesk instance.](https://rig.so/integrations/zendesk) ## Connect Intercom data to AI tools like Claude Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) --- - [This page as HTML](https://rig.so/integrations/intercom) - [Site map for language models](https://rig.so/llms.txt) - [API and agent documentation](https://rig.so/developers)