--- title: "Gorgias Integration for Rig: Query Gorgias Data in Plain English" description: "Connect Gorgias to Rig and query your Gorgias data in plain English, or ask it in Claude, ChatGPT and Cursor. Governed, validated answers from your warehouse." canonical: "https://rig.so/integrations/gorgias" format: markdown --- Browse integrations ![Gorgias logo](https://img.logo.dev/gorgias.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=112&format=png&retina=true) Support & success Supported # Gorgias integration for Rig ## The easiest way to connect Gorgias to Claude and other AI tools Gorgias is an ecommerce-focused helpdesk where teams manage tickets, messages and satisfaction surveys with linked store orders alongside the conversation. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) ## What Rig syncs from Gorgias Once connected, Rig models these objects so questions resolve to the right tables and joins: - Tickets - Messages - Customers - Tags - Satisfaction surveys - Integrations - Linked ecommerce orders ## How Gorgias connects to Rig Rig Ingest syncs your Gorgias tickets, messages, customers and satisfaction surveys into your warehouse on a schedule, including the ecommerce orders linked to tickets. Rig models ticket events and order links so support and revenue questions resolve together. [Read the step-by-step Gorgias setup guide](https://rig.so/guides/connect-gorgias) ## Track ticket volume and top contact reasons Ticket volume is the count of tickets created in a period, broken down by channel, tag or customer. Rig reads Gorgias tickets and tags, so you can see what shoppers are contacting you about, how volume trends, and which order issues drive the most tickets. Ask Rig - How many tickets were created last week by channel? - What are the top contact reasons this month? - Show ticket volume by tag over the last 90 days ## Measure first response and resolution time First response time is the gap between ticket creation and the first agent message, and resolution time runs to when the ticket closes. Rig reads Gorgias tickets and messages with timestamps, so you can see median times and where replies lag during busy periods. Ask Rig - What was median first response time last month? - Which channels are slowest to resolve? - Show resolution time during the holiday peak ## Link support tickets to order value Because Gorgias attaches ecommerce orders to tickets, Rig can join support activity to revenue. That shows which order issues cost the most to support and which high-value customers are contacting you, so you can prioritise accordingly. Ask Rig - Which order issues generate the most tickets? - Show ticket volume from customers above 500 lifetime spend - What is average order value for customers who contact support? ## Report on CSAT and agent performance CSAT is the share of satisfaction surveys rated positively out of all responses. Rig joins Gorgias surveys to tickets and agents, so you can track satisfaction over time, see tickets resolved per agent, and spot where workload or scores need attention. Ask Rig - What is our satisfaction score this month versus last? - How many tickets did each agent resolve last week? - Which agents have the lowest survey scores? ## Ask your Gorgias data in Claude, ChatGPT or Cursor Rig serves your Gorgias data to AI assistants over MCP. Once Gorgias is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL. - [Claude](https://rig.so/integrations/claude) - [Claude Code](https://rig.so/integrations/claude-code) - [Cursor](https://rig.so/integrations/cursor) - [ChatGPT](https://rig.so/integrations/chatgpt) - [Codex](https://rig.so/integrations/codex) - [Gemini](https://rig.so/integrations/gemini) ## Frequently asked questions What Gorgias data does Rig sync? Tickets, messages, Customers, tags, satisfaction surveys, integrations and the ecommerce orders linked to tickets, including custom fields. Can Rig link Gorgias tickets to store orders? Yes. Rig models the ecommerce orders Gorgias attaches to tickets, so you can join support activity to order value and customer spend. Can I query Gorgias data in Claude or ChatGPT? Yes. Once Gorgias is synced to your warehouse, Rig serves it to Claude, ChatGPT, Cursor and other AI tools over MCP. How often does Gorgias data refresh? Rig Ingest syncs on a schedule you set and tracks schema changes automatically. ## Related integrations [![Front logo](https://img.logo.dev/front.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FrontConversation volume, response time and team workload analytics from Front.](https://rig.so/integrations/front)[![Intercom logo](https://img.logo.dev/intercom.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)IntercomConversation volume, response time and CSAT analytics from Intercom.](https://rig.so/integrations/intercom)[![Okendo logo](https://img.logo.dev/okendo.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)OkendoProduct reviews and ratings joined to the products and orders behind them.](https://rig.so/integrations/okendo)[![Reviews.io logo](https://img.logo.dev/reviews.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)Reviews.ioCompany and product reviews, NPS, Q&A and invitations in one place.](https://rig.so/integrations/reviews-io)[![Trustpilot logo](https://img.logo.dev/trustpilot.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)TrustpilotReview volume, rating trends and response-rate analytics from Trustpilot.](https://rig.so/integrations/trustpilot)[![Zendesk logo](https://img.logo.dev/zendesk.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)ZendeskTicket volume, SLA and CSAT analytics from your Zendesk instance.](https://rig.so/integrations/zendesk) ## Connect Gorgias data to AI tools like Claude Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) --- - [This page as HTML](https://rig.so/integrations/gorgias) - [Site map for language models](https://rig.so/llms.txt) - [API and agent documentation](https://rig.so/developers)