--- title: "Freshcaller Integration for Rig: Query Freshcaller Data in Plain English" description: "Connect Freshcaller to Rig and query your Freshcaller data in plain English, or ask it in Claude, ChatGPT and Cursor. Governed, validated answers from your warehouse." canonical: "https://rig.so/integrations/freshcaller" format: markdown --- Browse integrations ![Freshcaller logo](https://img.logo.dev/freshcaller.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=112&format=png&retina=true) Support & success Supported # Freshcaller integration for Rig ## The easiest way to connect Freshcaller to Claude and other AI tools Freshcaller is Freshworks' cloud phone system for support and sales teams, with call records and per-call metrics for each agent and team. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) ## What Rig syncs from Freshcaller Once connected, Rig models these objects so questions resolve to the right tables and joins: - Calls - Call participants - Call metrics - Call event timelines - Users - Teams ## How Freshcaller connects to Rig Rig Ingest syncs your Freshcaller calls, call metrics, users and teams into your warehouse on a schedule, using your account domain and an API key. Freshcaller is a separate product from Freshdesk and has its own key. [Read the step-by-step Freshcaller setup guide](https://rig.so/guides/connect-freshcaller) ## Measure call handling by agent and team Call handling is how calls are answered, who answers them and how long they take. Rig reads calls with their participants and the per-call metrics, so you can compare agents and teams on the same footing. Ask Rig - How many calls did each team answer this month? - Which agents handled the most calls last week? - Show average call duration by team and week ## Follow a call through its event timeline A call's event timeline is the sequence of steps it went through, such as ringing, queuing and answering. Rig lands the timeline next to the call, so you can see where calls wait and where they drop. Ask Rig - Where do calls spend the most time before they are answered? - Which calls had more than one transfer? - Show the event timeline for a single call ## Tag and compare call outcomes Call tags are the labels attached to a call's metrics. Rig keeps them in a child table, so you can count outcomes by tag and break them down by agent or team. Ask Rig - What are the most common call tags this quarter? - Show tag counts by team - Which tags rose the most week on week? ## Ask your Freshcaller data in Claude, ChatGPT or Cursor Rig serves your Freshcaller data to AI assistants over MCP. Once Freshcaller is synced into your warehouse, you can ask questions in plain English from the tool you already use, and every answer is backed by validated, governed SQL. - [Claude](https://rig.so/integrations/claude) - [Claude Code](https://rig.so/integrations/claude-code) - [Cursor](https://rig.so/integrations/cursor) - [ChatGPT](https://rig.so/integrations/chatgpt) - [Codex](https://rig.so/integrations/codex) - [Gemini](https://rig.so/integrations/gemini) ## Frequently asked questions What Freshcaller data does Rig sync? Calls with participants, per-call metrics with tags and event timelines, plus users and teams. Is this the same as the Freshdesk connector? No. Freshcaller is a separate product with its own API and key, so it has its own connector. Will Rig use up my Freshcaller API limit? Freshcaller limits calls per account each minute, by plan. Rig stays at 80 a minute, below the lowest tier. How often does Freshcaller data refresh? Rig Ingest syncs on a schedule you set. Each run re-reads the whole account and updates rows by id. ## Related integrations [![Aircall logo](https://img.logo.dev/aircall.io?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)AircallCall volume, tags and agent activity from your Aircall phone system.](https://rig.so/integrations/aircall)[![Freshchat logo](https://img.logo.dev/freshchat.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FreshchatChat conversations, messages and agent data from Freshchat.](https://rig.so/integrations/freshchat)[![Freshdesk logo](https://img.logo.dev/freshdesk.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FreshdeskTickets, satisfaction scores, SLA setup and the knowledge base from Freshdesk.](https://rig.so/integrations/freshdesk)[![Front logo](https://img.logo.dev/front.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)FrontConversation volume, response time and team workload analytics from Front.](https://rig.so/integrations/front)[![Gorgias logo](https://img.logo.dev/gorgias.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)GorgiasTicket, satisfaction and customer support analytics from Gorgias.](https://rig.so/integrations/gorgias)[![Intercom logo](https://img.logo.dev/intercom.com?token=pk_AdkTbLWDS1iunmvTK2qm1g&size=72&format=png&retina=true)IntercomConversation volume, response time and CSAT analytics from Intercom.](https://rig.so/integrations/intercom) ## Connect Freshcaller data to AI tools like Claude Rig builds a governed context layer over your data so every team, and every AI tool, asks questions and gets answers they can trust. [Try Rig](https://app.rig.so/signup)[Book a demo](https://rig.so/book-demo) --- - [This page as HTML](https://rig.so/integrations/freshcaller) - [Site map for language models](https://rig.so/llms.txt) - [API and agent documentation](https://rig.so/developers)