---
title: "Connect Zendesk to Rig — Rig guide"
description: "Connect Zendesk Support to Rig with an API token. Turn on token access, create a token, and sync tickets, users, organisations and metrics."
canonical: "https://rig.so/guides/connect-zendesk"
format: markdown
---

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# Connect Zendesk to Rig

Sync your Zendesk Support tickets, users, organisations, groups and metrics into Rig, so your AI tools can answer support and CX questions against live data. Zendesk connects with an API token.

## Before you start

- You need to be a Zendesk **administrator**.
- Have three things to hand: your **subdomain** (the `acme` in `acme.zendesk.com`), an **agent email**, and the API token you'll create below.

## Step 1: Turn on API token access

1. In Zendesk, open `Admin Center`.
2. In the sidebar, go to `Apps and integrations` → `APIs` → `API configuration`.
3. Tick **Allow API token access** and click `Save`. Token access is off by default, so this step is required before you can create a token.

## Step 2: Create an API token

1. Still under `Apps and integrations` → `APIs`, open `API tokens` and click `Add API token`.
2. Optionally add a description such as "Rig" so you can recognise it later.
3. **Copy the token now.** Once you close the window the full token is never shown again. Then click `Save`.

Treat tokens like passwords
An API token can act as any user in the account, including admins. Store it securely, and delete tokens you no longer use.

## Step 3: Connect it in Rig

New to Rig? Watch how to find Connections

1. In Rig, open `Connections` in the left sidebar and go to `Sources & actions`.
2. Search for **Zendesk** and click its card.
3. **Zendesk subdomain**: enter just the subdomain, e.g. `acme` for `acme.zendesk.com`.
4. **Agent email**: the email of the account the token belongs to.
5. **API token**: paste the token you copied.
6. Click `Continue`, then `Test` to pull a small sample, then `Sync` to run the full pipeline.

Behind the scenes Rig authenticates using HTTP basic auth with the username `email/token` and the token as the password. You don't need to format anything; Rig assembles it for you.

## What Rig pulls in

Zendesk Support lands in its own `zendesk` schema:

- **Tickets** and **ticket metrics**
- **Users**
- **Organizations**
- **Groups**

## Good to know

- If a token leaks, delete it in `Admin Center` → `Apps and integrations` → `APIs` → `API tokens` and create a new one.
- For tighter access, consider creating a dedicated admin account for the integration rather than using a personal login.
- You can disconnect Zendesk at any time from `Connections` → `Sources & actions`.

## What people use this for

- Track ticket volume and trends over time
- Measure first response and resolution time against SLA
- Report on CSAT and satisfaction trends
- Analyse agent performance and workload

[More ideas for using Zendesk](https://rig.so/integrations/zendesk)

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- [This page as HTML](https://rig.so/guides/connect-zendesk)
- [Site map for language models](https://rig.so/llms.txt)
- [API and agent documentation](https://rig.so/developers)