---
title: "Connect Richpanel to Rig — Rig guide"
description: "Connect Richpanel to Rig with an API key and sync conversations with messages and CSAT, daily helpdesk metrics, agents, teams, tags, channels and tasks."
canonical: "https://rig.so/guides/connect-richpanel"
format: markdown
---

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# Connect Richpanel to Rig

Sync Richpanel conversations with their messages and CSAT, daily helpdesk metrics, and your agents, teams, tags, channels and tasks into Rig. Richpanel connects with one API key and an optional reporting timezone.

## Before you start

- You need permission to open **Settings** and create API keys in Richpanel.
- Decide which day boundary you want for daily metrics: UTC, America/New\_York or Europe/London. Those are the only zones Richpanel's reports accept.

## Step 1: Create a Richpanel API key

1. Sign in to Richpanel and go to **Settings** then **Integrations** then **API Keys**.
2. Generate a new key.
3. Copy the key.

Menu names
These menu names come from Richpanel's setup notes. Richpanel's own API reference does not describe key creation, so if the menu looks different in your account, ask Richpanel support where API keys live.

## Step 2: Connect it in Rig

New to Rig? Watch how to find Connections

Adding a source needs a workspace owner, or a role with the Manage connections permission, on a workspace where you manage your own connections. If the Connectors tab says “Data ingestion for this workspace is managed by Rig”, ask an owner or Rig support to add the source.

1. In Rig, open `Connections`, choose the `Connectors` tab and go to `Sources & actions`.
2. Search for **Richpanel**, open the card and click `Connect`.
3. **API key**: paste the key you created.
4. **Reporting timezone**: choose where each day starts for the daily metrics. Leave it on UTC unless you report in New York or London time.
5. Click `Continue`. Rig checks the credentials and lists the streams it can reach, so choose the ones you want and click `Connect`.
6. The source then syncs on its schedule, which is nightly unless you change it. To load data straight away, click `Sync` on its row; `Test` pulls a small sample first if you want to check the connection.

## What Rig pulls in

Richpanel lands in its own `richpanel` schema in your warehouse:

- **Conversations**: each conversation with its messages (including agents' private notes), CSAT and customer profile.
- **Daily helpdesk metrics**: report metrics for each day, in your chosen timezone.
- **Reference data**: users, teams, tags, channels and tasks.

Richpanel cannot list conversations, so Rig fetches them one at a time by conversation number.

## Good to know

- Because each conversation is one request, the first load on a large helpdesk can take days. It resumes across nightly runs.
- Richpanel does not document a REST rate limit. Rig assumes 60 requests a minute, the budget Richpanel documents for its MCP server, so the sync leaves room for your live helpdesk tools.
- Customers are not a separate stream. Their profile rides along on each conversation.
- To disconnect Richpanel, click the bin icon on the source's row under `Sources & actions`. Only whoever connected the source or a workspace owner can do this, and data already synced stays in the warehouse.

## What people use this for

- Review support quality through CSAT
- Track daily helpdesk performance
- See why customers write in

[More ideas for using Richpanel](https://rig.so/integrations/richpanel)

## Richpanel documentation

- [Richpanel API reference](https://developer.richpanel.com/reference)

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